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NOC Facilities
Both of the TULIX Nocs are mainframe-type raised floor environment hardened to provide the maximum level of security and availability. Each NOC is housed in Class A locked office space within a campus environment and has 24-hour on-premises security. The computer room is appropriately secured for authorized personnel only.
Each NOC has Liebert air conditioning systems sized for the BTU requirements of the space. A Halon fire protection system provides maximum security from fire. All power supplied to the computer room is provided by an UPS system. The entire facility is served by two separate power substations from Georgia Power. The primary substation provides buried, concrete encased power lines to the office park.
NOC Network
TULIX is a facility-based provider of Internet outsourcing services. The downtown data center (about 1100 sq ft) is focused on dedicated servers and hosting. Autonomous HVAC, UPS, and a backup generator are in place. Currently, the second data center has multiple GigE connections to ensure 99% uptime.
Network circuits are provisioned on separate Local Exchange Carrier fiber optics network that uses the latest SONET and FDDI technology. TULIX has physically diverse entrance facilities to the NOC to ensure maximum separation of circuits for greater reliability. TULIX uses multiple Cisco 7000 series routers for connections to the Internet. These routers are continually active and will automatically redistribute traffic load using the HSRP protocol upon failure events, resulting in a minimal site downtime.
Network security at TULIX is secured by access control lists within our routers. The Managed Firewall Service Offering is offered and priced separately.
NOC Hardware
TULIX provides dedicated and shared servers for Web, e-mail, and/or application outsourcing.
Customers may purchase their own servers and host them in TULIX's facility, or TULIX may provide standalone fault tolerant servers with RAID disk arrays and tape backup if necessary.
NOC Service Availability
TULIX Hosting services are designed to provide maximum performance and uptime 24-hours-per-day. Backup servers replace production servers in case of a failure. Tape backups are performed on a daily and weekly basis and are stored off-site. TULIX servers are SNMP-managed and utilize devices located on a remote and distant network to notify you by pager of any problems that internal SNMP may not be able to detect. This is a major factor that allows TULIX to maintain at least 99.0% shared server or 99.5% dedicated server availability.
NOC Hosting Team
TULIX’s hosting team consists of veteran system administrators, network professionals, and programmers, many of whom are Microsoft Certified Professionals or Engineers. Expertise is provided for Cisco routers, a variety of Unix operating systems, Windows NT, Netscape server products, Microsoft server products, security, and firewalls.
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